Common reasons for unsuccessful withdrawal request submission

1. Incorrect address provided: in a situation where the address provided does not match the selected chain type, you will not be able to submit your withdrawal request. Please make sure that the wallet address provided is correct, if you are unsure about this please check with your recipient to confirm the wallet address.

2. Withdrawal amount less than minimum requirement: in order to make withdrawal, the withdrawal amount must meet the minimum withdrawal amount.

3. Withdrawal limit exceeded: in order to make withdrawal, the withdrawal amount must not exceed your limit in accordance with the level of your KYC.

4. Withdrawal amount exceed available balance: please note that you can only withdraw your available balance. If the amount withdrawn is less than you requested, it could be due to the following reasons;

a. Your asset is being occupied by active orders. You can cancel your active orders to withdraw the amount